Return and Refund Policy
Return Policy
Products may be returned within (15) days of receipt and must be unused and in original condition. Lush Hills Candle Co. does not cover return shipping costs or services. In the case of a lost or damaged shipment, we encourage you to contact both us and the shipping carrier to begin the claims investigation process within (3) days of receipt for damaged goods or after (3) days of the scheduled delivery date for orders not received. Please utilize the Contact Us Page or email us at info@lushhillscandleco.com for assistance.
Public Candle Making Experience Refund Policy
All ticket sales are final. We do not offer refunds unless the event is officially canceled by the organizer.
We understand that unforeseen circumstances may arise. If you’re unable to attend, your ticket can be redeemed for a future event of equal or lesser value. To request a ticket credit, please email us at info@lushhillscandleco.com with your order number and details.
Private Candle Making Refund Policy
We understand that sometimes plans change. For private events, we do offer partial refunds based on how far in advance the cancellation is made:
| Cancellation Notice | Refund Eligible |
|---|---|
| More than 30 days before event | 90% refund |
| 14–30 days before event | 50% refund |
| 7–13 days before event | 25% refund |
| Less than 7 days before event | No refund |
All cancellations must be submitted in writing to info@lushhillscandleco.com.
Refunds will be processed within 7–10 business days of the cancellation confirmation.
In cases where non-refundable vendor costs or materials have already been purchased, those costs may be deducted from the refund amount.
If the event is postponed instead of canceled, we will work with you to reschedule at no additional charge, subject to availability.
Note: This refund policy applies only to private events. Public event tickets are non-refundable but may be transferred to future events if the original event is not canceled.